We want you to love what you ordered. Here's the straight talk on what we can and can't do.

Digital Patterns — No Returns, No Exceptions

All digital pattern sales are final. Once a file has been delivered, it cannot be returned or exchanged — not because we're heartless, but because there's no way to un-download a file. This is standard practice across the industry and we're sticking with it.

If you're unsure whether a pattern is compatible with your machine's software, please email us before you buy at hello@cowgirlcrafty.com. We'd rather answer a question than handle a dispute.

Fabric & Fabric-Based Products — Final Sale

All fabric and products made of or containing fabric are final sale. No returns, no exchanges. This includes yardage, pre-cuts, bundles, and any sewn or textile-based items.

We know that's firm. It's also the reality of selling fabric: once it leaves our hands, we can't relist it. We take care to photograph and describe our products accurately so you can shop with confidence.

Notions & Physical Products

All notion and physical product sales are final unless the item arrives damaged or defective.

If your order arrives damaged in shipping or with a manufacturing defect, see the Damaged or Defective Items section below — the same process applies.

We don't accept returns for change of mind on physical products. Please read product descriptions carefully, and email us at hello@cowgirlcrafty.com before purchasing if you have questions.

Damaged or Defective Items

We pack carefully. Carriers don't always agree.

If your order arrives damaged in shipping or with a manufacturing defect, email us at hello@cowgirlcrafty.com within 7 days of delivery and include:

• A photo of the outer packaging showing damage
• A photo of the damaged or defective item itself

We need both photos to file a carrier claim on our end. Once confirmed, we'll replace the item at no cost to you. If the exact item is no longer available, we'll contact you with a comparable alternative or issue store credit.

Change of Mind

Changing your mind isn't a defect. We get it. But because our product mix includes digital downloads and fabric — neither of which can be restocked — we're not able to accept returns for buyer's remorse. Please read product descriptions carefully and reach out before purchasing if you have questions.

What We Don't Accept Returns On (Summary)

• Digital patterns (all sales final)
• Fabric and fabric-based products (all sales final)
• Notions and physical products (all sales final unless damaged or defective)
• Sale or clearance items (all sales final)
• Gift cards

Questions?

Email us at hello@cowgirlcrafty.com. We check it regularly and will get back to you.